Return Policy.

Return Eligibility

A product may be considered for return or exchange where applicable if it meets the relevant conditions and is presented with reasonable proof of purchase.

Unless the product is defective, damaged or incorrectly supplied, eligible items should generally be:

• Unused and in saleable condition.
• In their original packaging where applicable.
• Complete with labels, tags, accessories and accompanying items.
• Free from damage caused after purchase.
• Accompanied by the original bill, receipt or other reasonable proof of purchase where requested.

Non-Returnable Items

For hygiene, safety, health or product-integrity reasons, certain items may not normally be eligible for return after opening or use unless they are defective, damaged, incorrectly supplied, or applicable law provides otherwise.

Depending on the product, this may include:

• Opened or partially consumed pet food and treats.
• Products with broken seals or opened hygienic packaging.
• Used grooming or hygiene products.
• Used feeding accessories or similar items where hygiene considerations apply.
• Products damaged through misuse, improper storage, neglect or normal wear and tear.
• Items that cannot reasonably be resold for health, safety or hygiene reasons after use.

Damaged, Defective or Incorrect Items

If you believe a product purchased from us is damaged, defective, incorrectly supplied, or materially different from what was agreed at the time of purchase, please contact us promptly.

We may request reasonable information to review the issue, such as:

• Proof of purchase.
• Details of the product and the issue identified.
• Photographs of the product or packaging where appropriate.
• The product itself for inspection where reasonably necessary.

After reviewing the matter, an appropriate remedy will be considered in accordance with the circumstances and applicable law.

How to Request a Return

To request a return, exchange or product review, please contact ALL 4 PET CARE NX or visit our store in Mulund West.

• Keep your bill, receipt or other available proof of purchase.
• Keep the product and original packaging where reasonably possible.
• Explain the reason for your return or exchange request.
• Where the item is damaged or defective, retain the product for assessment.

Refunds & Exchanges

If a return is accepted, the available resolution may depend on the product, the reason for the return, availability of replacement stock and applicable consumer rights.

Where appropriate, a resolution may include an exchange, replacement, refund, or another remedy agreed in accordance with applicable requirements.

Where a refund is approved, it may be processed using an appropriate method based on the original transaction and circumstances of the purchase.

Promotional & Offer Items

Purchases made as part of a promotion, bundle, discount or special offer may be subject to the conditions of that particular promotion.

Where a purchase included a complimentary or bundled item, the complete promotional transaction may need to be considered when determining an appropriate return, exchange or refund.

Your Consumer Rights

This Return Policy is intended to explain our general store return process. It does not exclude, restrict or replace any mandatory rights or remedies available to customers under applicable consumer protection law.

Where applicable law provides a customer with rights that differ from or are more favourable than this general policy, those statutory rights will continue to apply.