Shipping Policy.

Delivery Availability

Delivery may be available for selected purchases, products and locations where confirmed by ALL 4 PET CARE NX.

The availability of delivery may depend on factors including:

• Product type, size and availability.
• Delivery destination.
• Delivery partner or transport availability.
• Order value or other applicable conditions.
• Operational circumstances at the time of purchase.

Delivery Area

Delivery areas may vary depending on the purchase and available delivery arrangements.

Our physical store is located in Mulund West, Mumbai. Customers should contact us directly to confirm whether delivery can be arranged to their specific location.

Display of this Shipping Policy does not by itself guarantee nationwide, statewide or local delivery to every address.

Delivery Time

Any delivery time communicated to a customer is an estimate unless expressly confirmed otherwise.

Actual delivery timing may depend on product availability, customer location, traffic, weather, delivery-partner availability, public holidays and other operational factors.

Delivery Charges

Delivery charges, where applicable, may depend on the delivery destination, size or weight of the purchase, delivery method and other relevant circumstances.

Any applicable delivery charge should be communicated or confirmed as part of the purchase or delivery arrangement.

Promotional free-delivery offers, where available, may be subject to specific eligibility requirements, locations, order values or validity periods.

Delivery Address & Contact Information

Customers are responsible for providing accurate and complete information where delivery is arranged.

This may include:

• Recipient name.
• Complete delivery address.
• Correct PIN code.
• Valid contact number.
• Any reasonable landmark or delivery instructions.

Delivery Delays

We aim to support reasonable delivery arrangements where delivery has been confirmed. However, delays may occasionally occur due to circumstances outside our reasonable control.

These circumstances may include:

• Traffic or transportation disruption.
• Severe weather or local conditions.
• Delivery-partner delays.
• Incorrect or incomplete delivery details.
• Product availability issues.
• Public holidays or unexpected operational issues.

Where we become aware of a material issue affecting an arranged delivery, reasonable efforts may be made to communicate with the customer where appropriate.

Damaged or Incorrect Items

If an item received through an arranged delivery appears damaged, defective or different from the item agreed at purchase, please contact us as soon as reasonably possible.

You may be asked to retain:

• The product.
• Original packaging.
• Proof of purchase.
• Photographs showing the issue where appropriate.

The matter will then be reviewed in accordance with the circumstances, our applicable Return Policy and any rights available under applicable law.

Store Purchase & Collection

Customers may visit our physical store in Mulund West for available products and pet-care essentials.

If a product is being held or prepared for collection, please confirm the arrangement directly with us before travelling to the store.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in delivery arrangements, business practices, service availability or applicable requirements.

The current version may be published on this page with an updated revision date.